Customer principles

It should not be unusual to give good service, but sadly, in the financial services industry today, it often is. We at Skandia work hard to constantly improve our standards in this area in order to buck this trend.

Our track record speaks for itself. One of the most prestigious awards in the UK is the Financial Adviser/AIFA (Association of Financial Advisers) 5 Star Service Award. This is a professional assessment, where financial advisers vote for the life, pension and investment companies that provide the best service. Since their inception we have won more awards than any other provider; recognition of the central place service has at Skandia.

But this doesn’t mean that we are complacent. Skandia promotes a passion for customers across the organisation and we strive to not only provide the service expected by our customers but also to offer value, to get our work right first time, and to continuously seek improvement.

One of the ways we are doing this is through the adoption of our customer principles, currently being implemented throughout the organisation. We are constantly working to improve the products and services that we deliver and we are committed to continually raising the bar on our service standards.

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Principles of ethical investment

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