Making a complaint

Most complaints can be resolved by speaking to the staff that have responsibility for looking after your account or policy. Skandia takes any complaints it receives seriously, and seeks to learn from them and improve customer service.

If you wish to make a complaint to Skandia, this is a guide to the actions you can expect from us.

Please send your complaint to the Skandia Compliance Officer at this address:

Skandia Head Office
PO Box 37
Skandia House
Portland Terrace
Southampton
SO14 7AY

Your complaint communication will be acknowledged within five working days of it being received. We will contact you within four weeks with either an update on the progress of you complaint or with a full response.

Please be aware that with more complex complaints, we may take longer to issue a final response. During this time we will keep you informed of our progress and give an indication of when you can expect a final response.

If your complaint is not dealt with to your satisfaction, you can refer the matter to the Financial Ombudsman Service at the address given below. Before the Financial Ombudsman Service can consider a complaint referred to it, the complaint must have been considered by Skandia.

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

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