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Contact us

At Skandia we focus on service excellence and aim to make sure you get the answers you want quickly and easily. To find the contact information you need, choose from the range of options below. For our Head Office address, please see the right-hand panel.

Skandia’s normal office hours for policy queries are 9.00am to 5.00pm, Monday – Friday.

 Follow this link to check the Skandia company to which your policy relates.

Useful contacts:

Please note, calls may be monitored and recorded for training purposes and to avoid misunderstandings. For security reasons we cannot provide confidential policyholder information by e-mail or act on instructions received by e-mail.

Skandia's life and pension products and services:

All enquiries

E-mail: customerinteraction@skandia.co.uk

Valuations

For valuation requests for all of Skandia’s Life plans, Personal, Group and Executive pensions, call free between 8.30am and 5.30pm Monday – Friday.

Telephone: 0800 181 396

Policy servicing

For all policy servicing enquiries (excluding valuations) for Skandia’s Life plans, Personal, Group and Executive pensions.

Telephone: 0844 556 0821

New business and reviews

For all new business and reviews enquiries (excluding valuations) for Skandia’s Life plans, Personal, Group and Executive pensions.

Telephone: 0844 556 0822

Skandia Investment Solutions:

All enquiries

For all enquiries relating to Skandia Investment Solutions products, call between 8.30am and 5.30pm Monday – Friday.

Telephone: 0845 641 0410

Skandia broker administration helpline:

For registration queries relating to Skandia’s client extranet.
For all financial adviser queries relating to registration with Skandia and commission payments.

Telephone: 023 8072 9728

E-Commerce helpdesk:

For technical support when using Skandia’s online services. The helpdesk is available from 8.00am to 6.30pm (UK time) Monday – Friday.

Telephone: 0800 0851 585
E-mail: ecommerce.helpdesk@skandia.co.uk
Please include your full name, the online service you are e-mailing about and your username if applicable.

Financial adviser only contacts:


 Follow this link for pre-sale support: New Business Quotes, Product Literature and Submission support.

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Skandia Head Office

Skandia House
Portland Terrace
Southampton
SO14 7AY
United Kingdom

T: 023 8033 4411
F: 023 8022 0464

Follow this link to read about our customer survery