Windows XP Service Pack 2 Pop-up Blocker

A pop-up is an additional window that is opened by either logging onto a website or by clicking a link on a page.

On the Skandia website and the Skandia Extranets Pop-up windows have specific functions. For example, if using the Skandia Fundinfo page, a factsheet will open in a 'Pop-up' window. Alternatively, when using the Extranet services, financial advisors may see this notice when attempting to enter some of our Quote and Application services.

Solution: To overcome this, you will need to allow pop-ups to be generated from the following websites.

1. Open the Internet Explorer window, and select 'Tools' followed by 'Pop-up Blocker'. Now select 'Pop-up Blocker Settings'.

2. In the 'Address of Web site to allow' field, input the following addresses (including the asterisk * symbol). You need to click 'Add' after typing each address.

*.skandia.co.uk

*.skandia-life.co.uk

3. Click the 'Close' button on the 'Pop-up Blocker Settings' Window.

4. Close your Internet Explorer browser by clicking the 'x' symbol at the top-right hand corner of your screen.

5. Open your Internet Explorer window again.

6. You should now be able to re-enter the Skandia website/Extranet services.

These additions will allow you to navigate the Skandia website and Extranet services without compromising your newly enhanced internet security.

If you are experiencing difficulties with this website or the Extranet services, please contact the E-Commerce Helpdesk on 0800 085 1585. The Helpdesk is open Monday - Thursday between 8.30am and 5.30pm and Friday between 9.30am and 5.30pm.

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